Waste and Recycling Contacts

WM is the City's contracted hauler, and can resolve service issues. The City's Utility Billing Department can resolve issues with billing for single family customers. The City's Recycling Hotline can answer questions about how to dispose of or recycle materials.

Contact Information

Who to Contact for Assistance

Service Issues (including missed pickups and broken carts)

  • Change cart sizecontact WM
  • Request a free replacement for a broken or missing cartcontact WM
  • Report a missed pickupcontact WM (online form)
  • Add extra yard waste cart (monthly rate) - contact WM
  • Add free food scrap service to business or multi-family account - complete our online multi-family application, or contact Recycling Hotline
  • Update contact information to receive Waste Management service alerts - submit updated contact information through the Our Kirkland portal or contact Utility Billing
  • Check for weather-related service delays - visit WM's Weatherboard or contact WM
  • Request support for carts repeatedly blocking sidewalks and bike lanes - submit a request through the Our Kirkland portal or contact Recycling Hotline

Start New Service

Service Accommodations and Holds

  • Request carryout service - contact WM
  • Request service for customers with disabilities - contact Utility Billing
  • Request vacation service hold (6 week minimum) - contact Utility Billing

Billing Assistance (Single Family Customers)

Schedule Special Recycling and Bulky Item Pickup (Single Family Customers)

  • Request bulky item pickup - contact WM
  • Request free curbside electronics recycling pickup (e.g. microwaves, small TVs, other electronics) - contact WM

Recycling, Disposal and Event Questions

  • Recycling and disposal questions - contact Recycling Hotline - please include your question if you leave a voicemail so we can be sure we have the answer when we return your call
  • Request a free countertop food scrap container - contact Recycling Hotline - include your address for delivery
  • Request to add food scrap composting at your apartment - use our online form or contact Recycling Hotline
  • Request Clearstream recycling stations for a neighborhood event - use our online form

Find information about drop-off recycling and disposal options for common items in and around Kirkland on our online recycling directory.

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Business and Multi-family Recycling Support

  • Make service changes - contact WM
  • Questions about your bill - contact WM
  • Add no-cost food scrap collection service for your business or apartment complex - contact Recycling Hotline
  • Request free technical assistance and recycling supplies for a business or multi-family property - contact Recycling Hotline

Issues with WM

For service issues that cannot be resolved with WM customer service or complaints about WM service.

  • Resolve recurring service issues - contact Recycling Hotline
    • Repeated missed pickups
    • Repeated cart damage
  • Report issues with WM service or trucks - contact Recycling Hotline
    • Driver complaints
    • Noise complaints
    • Early service (before 7 a.m. in residential areas)
    • Property damage
    • Litter left behind after service or blowing out of collection vehicles
    • Leaking collection vehicles



Drop Off Recycling at City Facilities

We host drop-off recycling stations for some difficult-to-recycle items. Please contact our Recycling Hotline with questions about these services.