Utility Billing

Pay your Utility Bill

• The City of Kirkland provides the following utility services:

  • Garbage, recycling, and yard waste collection
  • Water and sewer (not all neighborhoods)

  Utility bills are mailed to our customers on a bi-monthly basis.

  There are a number of ways to set up your utility account to make payments, including online billing and phone payments.  To read more about payment and billing options, go to our Pay a Utility Bill page or review the FAQs listed below.  

  The City of Kirkland has recently updated its mailing address for payments. The new address is PO Box 3528, Seattle, WA 98124-3528. If you pay using bill pay via your bank or another third party processor, please update the mailing information to avoid delays in receipt of your payments.

  Free water saving items and tips are available through Cascade Water Alliance. 

  Water Quality
  To read Kirkland's annual report of the quality of your drinking water, please review our Annual Water Quality Report(PDF, 4MB)

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  Water Conservation

  Did you know:

  • That our area receives less rainfall during July and August than Tucson, Arizona.
  • When you water outdoors during the heat of the day, about 48% of the water evaporates.
  • 86% of irrigation water in the Seattle area is used for residential landscapes, not for commercial watering.

  FAQs

  How can I pay my utility bill?

  The City offers our customers the following payment options:

  • Online - Please access Paymentus for online utility bill payments.  This website offers Email billing notifications and allows autopay options for credit card/debit card/e-check payments that are processed on the due date of your bill.  You can also make a one-time payment here if you prefer.
  • Phone - Call our automated payment processing system at 1-855-498-9970
  • City Hall Drop Box - Available all hours at City Hall's main entrance at 123 5th Ave.  No cash, please.
  • City Hall Utility Counter - City Hall hours are Monday through Friday from 8 AM to 5 PM, except holidays.
  • Personal Bank Online Payment - Please allow 10 days for payment to reach the City of Kirkland
  • ACH Debit(PDF, 102KB) - Automatic withdrawal from checking or savings. 
  • Mail - Allow 10 days for payment to reach the City of Kirkland. Please mail your payment to: City of Kirkland Utility Billing, PO Box 3528 Seattle, WA 98124-3528

  Pay your bill

  Am I eligible for low-income rates?

  The City of Kirkland offers reduced water, sewer and garbage rates for qualifying low income residential customers. To qualify, applicants must live within Kirkland City Limits and have an annual income at or below 80% AMI for King County. 

  If you believe you meet these requirements, visit the program website or contact the Utility Billing Office at 425-587-3150 (or email: utilitybilling@kirklandwa.gov) for additional information.

  Qualified low-income households residing in a single-family residential unit that are directly billed by the city as a customer will be charged the following water, sewer, and garbage user rates:

  Water:
  Reduced income water rates are 50% of the water base charge.  Consumption is charged at the normal rate. 

  Sewer:
  Reduced sewer rates are 75% of the sewer base charge.  Normal rates apply to usage above the basic rate.
  
  Garbage:
  Solid waste rates for qualified low income seniors and disabled single family residential customers is 60% of the regular solid waste rates for each service level.

  Qualified low-income households residing in a multifamily residential unit with utility costs itemized in their rental agreement or rental bill are eligible to receive a rebate for applicable city-owned utilities based on the utility payment amounts specified in their rental agreement or bill.

  Qualified low-income households residing in a multifamily residential unit with utility costs included in the rental amount are eligible to receive a rebate for applicable city-owned utilities based on the residential unit size in accordance with the following table:

  	Monthly Rebate (in dollars)
  Unit Type	Water	Sewer	Garbage
  Studio	9	9	10
  1 Bedroom	10	10	10
  2 Bedroom	12	12	10
  3+ Bedroom	14	14	10

  How can I donate to Hopelink to help other people?

  Act to help families in need – pay extra on your utility bill

  The City is seeing many Kirkland utility customers struggling to pay their utility bills.  Next time you’re paying your own bill, consider adding a little extra as a donation to Hopelink.  Your contribution will be provided to local families that need help paying their heating and utility bills. 

  For more information on how to donate, call the Utility Billing Division at 425-587-3150.  Should you need assistance from Hopelink, visit www.hopelink.org or call 425-889-7880.  

  
  

  I need help paying my bill

  To request long-term payment arrangements, please contact the City of Kirkland Utility Billing Division via e-mail at utilitybilling@kirklandwa.gov or via phone at 425-587-3150.

  • Utility charges are not being discounted or waived. 

  As a municipality, the City of Kirkland is unable to extend credit. If you are having difficulty paying your utility bill, one or more of the following agencies may be able to provide you with assistance:

  HopeLink - Kirkland
  425-889-7880

  Salvation Army
  425-452-7300
  
  St. Vincent de Paul
  206-767-6449
  206-326-9610

  State of Washington DSHS- King Eastside CSO
  1-877-501-2233
  206-341-7404 

  How can I have utility bills mailed to my tenant or property manager?

  To have your City of Kirkland utility bill mailed to your tenant or property manager, please complete the appropriate form and return to our Utility Billing Dept.

  Tenant Billing Form(PDF, 332KB) : To request that the billing be sent to the residential service address addressed as “Tenant"

  Property Management Billing Form(PDF, 1MB) : To request that the billing be sent to a property manager or bill-payer.

  Commercial Tenant Billing Form(PDF, 371KB) : To request that the billing be sent to a commercial property tenant.

  Property owners are responsible for all charges on utility bills. Upon the request of the property owner, utility billings can be made to the tenant or other designee. This alternate billing is for the convenience of the owner. If you are a tenant and receiving a bill, please be advised that a copy of any late notice will also be provided to the property owner or their designee. If you would like more information contact the Utility Billing Office at 425-587-3150 or by Email: utilitybilling@kirklandwa.gov

  How can I lower my water consumption and what if I have a water leak?

  If your water bill seems more expensive than normal, the City of Kirkland has suggestions for things to look for to determine why your water consumption was high.

  Do You Think You Have a Water Leak?

  Dripping faucets and water leaks waste water and money. The smallest of drips and leaks around your home or business should be repaired. A slow drip can waste 15 to 20 gallons of water per day. 

  Many leaks are easy to fix. Others may require a plumber. A good "fix-it" book from the library or store can help you replace washers and fix other common plumbing problems. Many hardware stores also offer good advice. If in doubt, seek a plumbing professional.

  The City's responsibility ends on the customer's side of the water meter. The customer is responsible from the meter to the house, including plumbing inside of the house. The City will maintain the water meter and meter box. It is the customer's responsibility to keep the meter box accessible from landscaping and fences (for meter reading and emergencies).

  We monitor for abnormal increases in water usage and, as a courtesy, may send you a letter to alert you of a possible leak. If you discover that you have a leak in your plumbing system, you may qualify for an adjustment to your bill.  Please complete the Leak Adjustment form below, and return it to our Utility Billing Department.
  
  Leak Adjustment Criteria and Application(PDF, 24KB)  
  
  How to find leaks:

  Most leaks can be heard or seen, but some are difficult to detect. Your water meter may be your most useful tool in identifying water leaks on your property. Follow these easy steps to check for unseen leaks:

  • Locate the water meter

   

  • Locate the water supply shut-off valve for your building. It can be outdoors or indoors and is commonly located where the main water pipe enters the building foundation. In a home, this is often near an outside faucet. (Note: If you do not have a main shut-off valve, have one installed.)
  • Turn off all faucets, outlets and water-using appliances.
  • Note the one-cubic foot dial on the meter. After 30 minutes or more, take another look at the dial. If the dial has moved, you have a leak either inside or underground. Now, close the main shut-off valve. If the indicator stops, your leak is inside the building. Check toilets and faucets. If the indicator continues to move when the shut-off valve is closed, you have an underground leak between the water meter and the shut-off valve, which should be repaired.

  Fire Hydrant Leak

  Fire hydrant leaks should be reported to the City of Kirkland Public Works Department at 425-587-3900. The Water Division in Public Works handles hydrant leaks (not the Fire Department).

  
  

  Water Customers and National Weather Service Heat-Related Alerts

  BEGINNING JULY 23, 2023, THERE IS A CHANGE TO STATE LAW THAT PROHIBITS UTILITY SHUTOFFS DURING OFFICIAL HEAT-RELATED ALERTS.

  Heat-related alerts are issued by the National Weather Service. Alerts will be posted to their website, weather.gov. You can also receive alerts to your mobile phone by downloading the FEMA app and setting up notifications within the app.

  WHAT THIS MEANS FOR YOU

  When a heat-related alert is issued by the National Weather Service (NWS), water cannot be shut off to residential customers for nonpayment, and any residential customers currently shut off for nonpayment may request re-connection.

  If your water was already shutoff due to non-payment at the time a National Weather Service heat-related alert is in effect, you may request reinstatement of water services, please call:

  425-587-3150 Monday-Friday 8-5 PM

  425-587-3900 After 5 PM and on Weekends & Holidays

  Once requested, the City of Kirkland will make every effort to reconnect water services promptly. Water service will be again shutoff after the alert has expired unless the amount due on the account is paid in full prior to the expiration of the alert.

  If your water is scheduled to be shutoff due to non-payment and you have already received a notice of pending shutoff:

  The scheduled shutoff will be delayed until the heat-related advisory has expired.

  If you have any questions, please contact us by email at utilitybilling@kirklandwa.gov, or by phone at 425-587-3150.