Pay a Utility Bill

Please always write your account number on your check and include the top portion of the bill with your payment to assure correct posting to your account.  Thank you in advance for your timely payment.

The City of Kirkland has changed the design of our utility bill.  Information about the new design can be found on our new utility bill example page.  The City has recently switched printing vendors, and there have been delays in the utility billing process.  If you haven't received your bill yet, you should be receiving it soon.  Please call or e-mail us if you have any questions about your account.

Payments are due on the billing date shown on your statement and become delinquent 30 days from the billing date. We are suspending all late fees, tag fees, and water shut offs until 30 days after the termination of the Governor's Executive Order on COVID-19.  Normally, a 10% late fee would be added on the 31st day. Additional bill notices will not be sent before the due date. Payments received after 3 p.m. on the due date will be credited to your account on the following day.

 

Online

Our third party online billing service can process your utility payments (Paymentus).  This service can also send you Email notifications when a new bill is generated, and when a payment is made. You can either process one-time payments or recurring payments through Paymentus, and you can view a copy of your bill online. One-time payments post to your account within two business days.  Recurring payments process on your due date. Recurring payment options include credit card, debit card, and e-check. 

Step 1.Gather your information.

Your account number is on your utility bill.  You can pay either by credit card, debit card, or e-check.

If you do not know your account number contact us.

Step 2.Use the City's online utility payment service.

Either make a one time payment or create an account.

Make an online payment.

Step 3.You will receive an Email confirmation.

If you created an account with the utility payment service you can return to Paymentus to manage your account.

Mail

Allow 7 days for payment to reach City 
(mailing address only)

Utility Billing
City of Kirkland
123 5th Ave.
Kirkland, WA 98033-6169

 

Direct Debit

The City of Kirkland offers two options for automatic payment of your utility bill.

Step 1.You can sign up for our autopay program online through our Paymentus website.

Step 2.We also offer automatic utility bill payment through our direct debit program. 

You may download the form(PDF, 102KB) , read the instructions, and return the completed application to our Utility Billing Dept.

You can Email the completed form to utilitybilling@kirklandwa.gov, or call 425-587-3150 with any questions.

Phone

Call our automated payment processing system at 1-855-498-9970

Please remember to have your account number handy.  You will need to input the entire account number including the three zeroes at the end, without the dash.

You are able to pay with Visa, Mastercard, or via E-Check.

 

In Person

Step 1.City Hall Drop Box 

Available all hours at City Hall main entrance at 123 5th Ave. (No cash, please)

Step 2.City Hall Utility Billing Counter

City Hall is currently closed until we enter Phase 3 of the State's COVID-19 re-opening plan. Once we re-open, City Hall hours are Monday through Friday from 8 AM to 5 PM except holidays

 

Property owners are responsible for all charges on utility bills. In certain cases, billings are made to the tenant or other designee. This alternate billing is for the convenience of the owner. If you are a tenant and receiving a bill, please be advised that a copy of any late notice will also be provided to the property owner or their designee. If you would like more information contact the Utility Billing Office at 425-587-3150 or by Email: utilitybilling@kirklandwa.gov or click here to find the (PDF, 124KB)Alternate Billing Form(PDF, 84KB).