Police Response- Probationary Period- Suspension of Service- Appeals
A letter will be mailed to the alarm user detailing the false alarm program. No fine will be assessed for the first false alarm for currently registered/renewed alarm users. Non- registered/non-renewed alarm users will be invoiced $50.00 for the first false alarm response in a rolling 12 month period.Second Response:
A reminder letter detailing the false alarm program requirements and an invoice for $50.00 will be mailed to the alarm user.
A Corrective Action Report will be mailed to the alarm user along with an invoice for $100.00. Failure by the alarm user to respond to the Corrective Action Report within 15 business days from the date of the postmark on the notice sent by the City, will result in a service suspension until such time as the fine and Corrective Action Report response are received.
After the fourth false alarm during a twelve month period, a reminder letter detailing the false alarm program requirements and an invoice for $150.00 will be mailed to the alarm user.
After the fifth false alarm during a twelve month period, a letter with an invoice for $200.00, will be delivered to the alarm user informing them that service suspension will occur if there is one more false alarm during the twelve month period.
After the sixth false alarm in a twelve month period, a letter with an invoice for $250.00, will be delivered to the alarm user and a suspension level 1 date will be set with the approval of the Police Chief or designee. Written notification by certified mail will be made to the alarm user of the service suspension and fine.
Following any suspension of service, the alarm user will be required to meet a six month probationary period. If a false alarm is received, the alarm user is moved to the next service suspension level.
SUSPENSION OF SERVICE
POLICE DEPARTMENT WILL NO LONGER RESPOND TO ANY PROPERTY- TYPE ALARMS FOR A PERIOD OF 90 DAYS. The alarm user will be required to submit a second Corrective Action Report before this 90 day period ends. (Followed by a six month probationary period)
POLICE DEPARTMENT WILL NO LONGER RESPOND TO ANY PROPERTY- TYPE ALARMS FOR A PERIOD OF 365 DAYS. The alarm user will be required to submit a second Corrective Action Report before this 365 day period ends. (Followed by a six month probationary period)
POLICE DEPARTMENT WILL NO LONGER RESPOND TO ANY PROPERTY- TYPE ALARMS PERMANENTLY.
Effect of Service Suspension:
Suspension of response will apply only to burglary and property alarms and shall not apply to any robbery, panic, or duress alarms. However, such alarms shall be counted in determining the total number of false alarms received if they are not legitimate. False alarms during any suspension or probationary period will result in a fine of $300.00 each.
Other incidents that will suspend police response are:
- Non-payment of false alarm fines.
- Non-payment of annual renewal fee.
- Failure to register your alarm system will result in non-response to property-type alarms by police.
Waiver of Service Suspension:
Those alarm systems on service suspension may request a waiver of suspension and be moved to a 6 month probation if written request and alarm company work orders are received to show that corrective measures have been taken to reduce the reoccurrence of the type of false alarms which resulted in the suspension:
Hold up/Panic Alarms: Installation of dual action devices
Entry/Exit errors: Upgrade of control panel to SIA CP-01 control
If the alarm user remains false alarm free during the probationary period, they will be returned to full response status. Should a false alarm occur during the probationary period, the alarm user will be moved back to the original suspension level followed by a new 6 month probationary period.
The alarm user may appeal the validity of a false alarm in writing. This written appeal must be filed with The City Clerk within 15 business days of the notice of false alarm.