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Waste Management is the City's contracted hauler, and can resolve service issues. The City's Utility Billing Department can resolve issues with billing for single family customers. The City's Recycling Hotline can answer questions about how to dispose of specific materials.

Contact Information

Who to Contact for Assistance

Service Issues and Adjustments

  • Start new service
  • Change cart size - contact Waste Management
  • Broken or missing cart - contact Waste Management
  • Missed pickup - contact Waste Management (online formlinks to external site)
  • Add extra yard waste cart - contact Waste Management
  • Add free food scrap service to business or multi-family account - complete our online application (business application) (multi-family application), or contact Recycling Hotline with questions
  • Update contact information to receive Waste Management service alerts - submit updated contact information through the Our Kirkland portallinks to external site or contact Utility Billing
  • Check for weather-related service delays - visit Waste Management's Weatherboardlinks to external site or contact Waste Management

Service Accommodations and Holds

  • Request carryout service - contact Waste Management
  • Request service for customers with disabilities - contact Utility Billing
  • Request vacation service hold (6 week minimum) - contact Utility Billing

Billing Assistance (Single Family Customers)

Recycling and Disposal Assistance

  • Request special recycling (single family customers) - contact Waste Management
  • Request bulky item pickup - contact Waste Management
  • Recycling questions - contact Recycling Hotline
  • How to dispose of items - contact Recycling Hotline
  • Request free technical assistance and recycling resources for a business or multi-family property - contact Recycling Hotline

Issues with Waste Management
For issues that cannot be resolved with Waste Management customer service or complaints about Waste Management service.

  • Resolve recurring service issues - contact Recycling Hotline
    • Repeated missed pickups
    • Repeated cart damage
  • Report issues with Waste Management service or trucks - contact Recycling Hotline
    • Driver complaints
    • Noise complaints
    • Early service (before 7 a.m. in residential areas)
    • Property damage
    • Litter left behind after service or blowing out of collection vehicles
    • Leaking collection vehicles

Public Works
123 5th Avenue, Kirkland WA 98033
T. 425-587-3800 | F. 425-587-3807
Mon-Fri, 8 a.m. to 5 p.m.

Operations & Maintenance
915 8th St, Kirkland WA 98033
T. 425-587-3900 24/7 | F. 425-587-3902
Mon-Fri, 6:30 a.m.-3:30 p.m.

General Inquiries - Contact us via the: 
Our Kirkland Customer Service Portal