Frequently Asked Questions
| a street light is out?
| a damaged street sign?
| a damaged traffic signal?
| a pothole?
| a need for sidewalk repair?
| a storm drainage issue?
| a leaky water meter, fire hydrant, or water main?
| a plugged sewer?
Public Works Maintenance Center at Our Kirkland Customer Service Portal.
Please note: After hours 24-hour Standby Phone Number 425-587-3400 (Police Dept)
Q: Who can help me with traffic signal timing? The red light stays on for too long, my green arrow is too short, the signals aren't coordinated, etc.
A: Signal timing questions should be directed to Transportation Engineering at (425) 587-3866 or e-mail.
Q: My street is too dark. Can I get a street light installed?
A: Street lights can often be installed when a suitable pole is already in place. Also, a new street light needs nearby neighbors to agree that it's a good idea. If a new pole is needed, it is more difficult. Contract Transportation Engineering at (425) 587-3866 or e-mail.
Q: I need a traffic sign installed.
A: Contact Transportation Engineering at at (425) 587-3866 or e-mail.
Q: I'd like to know how much traffic volume is on a street in Kirkland.
A: For traffic counts please click here. If you need more information, please contact Transportation Engineering at at (425) 587-3869 or e-mail.
Q: How do I get sidewalks, bike lanes, traffic signals, and such for my neighborhood?
A: It depends on the type of improvement that you are requesting. Some improvements qualify for the Capital Improvement Program (CIP), which is an ongoing program for City-funded projects. Other types of improvements would have to be funded by you and your neighbors. The Public Works staff can explain the process for each type of improvement. Please call (425) 587-3800 for more information.
Q: How do I find out about the different street and utility construction projects going on in Kirkland?
A: There are many street and utility construction projects going on in Kirkland, initiated by either private development or by the City Capital Improvement Program. For further information about these and other types of street utility projects, contact the Public Works Department at (425) 587-3800.
Q: Where is my property line? How do I find it?
A: In order to find the exact location of your property line, please contact a licensed surveyor.
Q: Where are the utilities located on or near my property?
A: For water, sewer, or storm drainage utility information, please call the Public Works Department at (425) 587-3800, where an Engineering Technician will assist you. To have utilities located in advance of digging or construction work, call the Utilities Underground Locating Service (One-Call) at (800) 424-5555.
Q: I am thinking about subdividing my property; what improvements are required?
A: The Kirkland Zoning Code and Subdivision Ordinance list the public improvements and on-site storm drainage requirements that need to be installed in order for subdivision of property to occur. Contact the Public Works Department at (425) 587-3800, and we will assist you in determining the improvements needed for your property.
Q: Who do I call to have a utility account put in my name?
A: Please contact the City of Kirkland Utility Billing Department at (425) 587-3150 to make changes to your utility account.
Q: How do I get my street re-paved?
A: All streets have a limited life span due to the daily wear and tear by traffic. We have prioritized all of the streets in the City as to when they qualify for a new asphalt overlay. There is an ongoing Street Overlay Program that is funded by the CIP. If you believe your street is in need of re-paving with a new asphalt overlay, please contact the Public Works Department at (425) 587-3800, and we can check the condition of the surface of your street to see when and if it qualifies for an overlay. See our annual Street Preservation page .
Q: Are the storm drain and the sewer drain the same thing?
A: No. Stormwater is conveyed directly to creeks, streams, Lake Washington and Puget Sound, without treatment. Sanitary sewer is collected and is treated at the King County Wastewater Facility in Renton and then discharged to the Green River.
Many water quality response calls occur from people discharging materials into the storm drain. The most frequent types are:
- Latex paint brushes being rinsed out to the drain. We have tracked some spills miles from its point of origin.
- Dumping of pollutants from floor cleaning to the drains, causing death to fish in our lakes and streams.
- Vehicle oil changes.
Q: Can I dump biodegradable products into the storm drain?
A: No. Biodegradable does not mean the product is non-toxic to aquatic life.
Q: Side sewer ownership?
A: It's the homeowner's responsibility to maintain their lateral to the point it connects to the City-owned sewer main.
Q: Is it legal to ride motorized scooters in Kirkland?
A: Yes, motorized scooters are legal, but there are some restrictions. According to Chapter 12.12 of the Kirkland Municipal Code, motorized scooter users must:
- Wear a helmet that meets Consumer Product Safety Commission standards.
- Operate only on public streets with speed limits of 25 mph.
- Use an approved light after dark.
- Be at least 15 years old.
- Stay off sidewalks and out of parks.
- Not carry or tow other passengers on a scooter.
You may contact the Sgt. Ursino of the Kirkland Police Department Traffic Division at (425) 587-3490 for more information about the enforcement of scooter regulations.
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