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Kirkland News Room

City Mails Postcard to Connect Residents with Needed Services During Pandemic

Media Contact:

Kellie Stickney
Communications Program Manager
(425) 979-6562

KIRKLAND, Wash. – The City of Kirkland has mailed an informational postcard to each residential address in Kirkland to connect residents who are homebound with needed services.

The postcard provides three phone numbers with important information and resources that residents who are homebound may need:

• 1-800-525-0127 – Washington State Department of Health COVID-19 Call Center
• 1-866-427-4747 – 24-Hour Crisis Line
• 1-425-207-4777 – Sound Generations Call Center for people unable to get food

“This is a challenging and unique time for Kirkland and for communities around the world,” said Mayor Penny Sweet. “The City is doing everything it can to proactively connect those in our community who might need support with programs and services that can support them.”

The City of Kirkland has partnered with Sound Generations to enhance call center capabilities to field calls for residents in need of food. The English text of the postcard is also translated into Spanish, Chinese (simplified), and Russian. Kirkland residents should anticipate receiving the postcard sometime during the week of March 30, 2020.

“We know there are many Kirkland residents that are not connected to the City’s communications through our email newsletter or social media,” said Mayor Sweet. “This is our way of trying to make sure that everyone knows there are resources in the community if they need them, so that no one falls through the cracks. We’re all in this together, and we need to be looking out for each during this challenging time.”

The postcard also contains a brief message from the City Council that reads: “The City wants to connect you with needed services during this challenging time of COVID-19. Please try to stay healthy by washing your hands frequently and staying away from groups of people. If you need help or have questions about what to do, please use the phone numbers on this card.”

Finally, the postcard includes a link to an informational webpage on the City’s website that compiles resources for Kirkland residents impacted by COVID-19. The informational page includes links to programs and services for rental assistance, healthcare resources, and more. View the resident resource page on the City’s website: