BEGINNING JULY 23, 2023, THERE IS A CHANGE TO STATE LAW THAT PROHIBITS UTILITY SHUTOFFS DURING OFFICIAL HEAT-RELATED ALERTS.
Heat-related alerts are issued by the National Weather Service. Alerts will be posted to their website, weather.gov. You can also receive alerts to your mobile phone by downloading the FEMA app and setting up notifications within the app.
WHAT THIS MEANS FOR YOU
When a heat-related alert is issued by the National Weather Service (NWS), water cannot be shut off to residential customers for nonpayment, and any residential customers currently shut off for nonpayment may request re-connection.
If your water was already shutoff due to non-payment at the time a National Weather Service heat-related alert is in effect, you may request reinstatement of water services, please call:
425-587-3150 Monday-Friday 8-5 PM
425-587-3900 After 5 PM and on Weekends & Holidays
Once requested, the City of Kirkland will make every effort to reconnect water services promptly. Water service will be again shutoff after the alert has expired unless the amount due on the account is paid in full prior to the expiration of the alert.
If your water is scheduled to be shutoff due to non-payment and you have already received a notice of pending shutoff:
The scheduled shutoff will be delayed until the heat-related advisory has expired.
If you have any questions, please contact us by email at firstname.lastname@example.org, or by phone at 425-587-3150.