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Waste Management is the City's contracted hauler, and can resolve service issues. The City's Utility Billing Department can resolve issues with billing for single family customers. The City's Recycling Hotline can answer questions about how to dispose of specific materials.

Waste Management
Waste Management's customer service center now has extended hours! They are available 7am - 7pm Monday through Friday and 9am - 1pm on Saturdays. Call Waste Management Customer Service at 1 (800) 592-9995 for the following:

All customers
  • Report missed pick-up (or use their online form)
  • Change cart size
  • Replace missing/damage cart
  • Request carryout service
Single Family customers
  • Request CFL Bulb Recycling bag
  • Schedule electronics recycling pick-up 
Multi-family and Business customers
  • Sign up for new service
City of Kirkland Utility Billing
Call (425) 587-3150 or e-mail utilitybilling@kirklandwa.gov for the following:

Single Family customers
  • Sign up for new service
  • Bill payments and questions
  • Request vacation service hold
  • Request service for customers with disabilities
City of Kirkland Recycling Hotline
Call (425) 587-3812 or e-mail recycle@kirklandwa.gov for questions about what belongs in the recycle, compost, and trash, and how to dispose of challenging items.

Follow our social media for tips and events to help you live green in Kirkland:
    twitter sm @KirklandEnviro   
    facebook sm  facebook.com/KirklandEnviro
    wordpress sm Kirkland Conserves Blog

Customer Service Request
If you are unable to resolve ongoing issues through Waste Management customer service or have a problem with Waste Management service to report, please use the customer service request form to request City of Kirkland Solid Waste staff assistance for:
  • Repeated missed pick-ups
  • Repeated cart damage
  • Driver complaints
  • Noise complaints
  • Early service (before 7 a.m. in residential areas)
  • Property damage
  • Litter left behind after service or blowing out of collection vehicles
  • Leaking collection vehicles

Public Works
Engineering
Mon-Fri, 8 a.m. to 5 p.m.
123 5th Avenue, Kirkland WA 98033
Operations & Maintenance
Mon-Fri, 6:30 a.m.-3:30 p.m.
915 8th St, Kirkland WA 98033

General Inquiries
E-mail: publicworks@kirklandwa.gov
Engineering: T. 425.587.3800 | F. 425.587.3807
Operations & Maintenance: T. 425.587.3900 | F. 425.587.3902