Dial 711 for the Telecommunication Relay Service
The FCC has reserved 7-1-1 for relay service access. Just as you can call 4-1-1 for information, as of October 1, 2001, you can dial 7-1-1 to connect to relay service anywhere in the United States. 7-1-1 makes it easier for travelers to use relay because they will not have to remember relay numbers in every state.
The number 7-1-1 is a relay number for every state in this country. When a TTY caller or a non-TTY user calls the relay number, the operator will dial the number s/he wishes to contact and relay the messages between two parties using voice and TTY.
|When to call 711
||When NOT to call 711|
What about 9-1-1?
In an emergency, please don't call 7-1-1. Instead, call 9-1-1 directly. 9-1-1 centers have TTYs and are prepared to handle emergencies.
Several TTY users have admitted that they mis-dialed the number for either relay service or for emergency assistance. Sometimes they would hang up when they realized that they dialed 9-1-1 by mistake. They didn't know it is policy for a 9-1-1 center to return the call and/or even to send a police over to check on them. An article explaining that the TTY users were to stay on the line if misdialed 9-1-1 by an accident has been sent out to Deaf agencies and several newsletters in this state.
CONSUMERS’ GUIDE TO TELECOMMUNICATIONS RELAY SERVICE (TRS)
NATIONAL ASSOCIATION OF THE DEAF
WASHINGTON SCHOOL FOR THE DEAF
WASHINGTON STATE EMERGENCY RESOURCES