Dial 711 for the Telecommunication Relay Service
The FCC has reserved 7-1-1 for relay service access. Just as you can call 4-1-1 for information, as of October 1, 2001, you can dial 7-1-1 to connect to relay service anywhere in the United States. 7-1-1 makes it easier for travelers to use relay because they will not have to remember relay numbers in every state.
The number 7-1-1 is a relay number for every state in this country. When a TTY caller or a non-TTY user calls the relay number, the operator will dial the number s/he wishes to contact and relay the messages between two parties using voice and TTY.
|When to call 711
||When NOT to call 711
What about 9-1-1?
In an emergency, please don't call 7-1-1. Instead, call 9-1-1 directly. 9-1-1 centers have TTYs and are prepared to handle emergencies.
Several TTY users have admitted that they mis-dialed the number for either relay service or for emergency assistance. Sometimes they would hang up when they realized that they dialed 9-1-1 by mistake. They didn't know it is policy for a 9-1-1 center to return the call and/or even to send a police over to check on them. An article explaining that the TTY users were to stay on the line if misdialed 9-1-1 by an accident has been sent out to Deaf agencies and several newsletters in this state.
CONSUMERS’ GUIDE TO TELECOMMUNICATIONS RELAY SERVICE (TRS)
NATIONAL ASSOCIATION OF THE DEAF
WASHINGTON STATE EMERGENCY RESOURCES