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Mission & Divisions

Mission 
Proactively provide cost effective, reliable, standardized, and current information technology tools, systems, and services including customer focused support.

The Network and Operations Division 
Designs, maintains, and monitors the City’s data and telephone networks. The division also orders, delivers, repairs, and maintains all personal computers, and staffs and manages the computer Help Desk. It also assures the integrity and security of data operations, and oversees and manages the City’s data center. This division supports over 350 computers spread across 11 locations. They respond to around 300 Help Desk calls per month and support 34 servers.

The Applications Division 
Procures, maintains, and supports primary computer applications such as financial, payroll, utilities, permitting, public safety, and parks and recreation systems and related database systems. They work closely with many vendors to assure good vendor/client relationships and manage software support contracts with vendors. This group also manages the Internet web site and our Intranet.

The Geographic Information Systems division 
Designs, implements, manages, and maintains enterprise-wide mapping and spatial data analysis tools, mapping applications, and vendor relationships. GIS staff also coordinates closely with departmental GIS staff and provides direct support to departments that do not have experienced GIS professional staff.

The Digital Communications Division 
Supports city staff with graphic design and production, primarily for print media such as posters, brochures, fliers, calendars, invitations, banners, etc. Digital Communications also creates most of the non-video television content and occasionally helps with special-purpose web design and development.

IT Server rack

Information Technology
123 5th Avenue, Kirkland WA 98033

General Inquiries
T. 425.587.3050 | F. 425.587.3055