About the 2011 Performance Measure Report
The City’s annual performance measures report demonstrates to the Kirkland community what the City is doing to achieve the City Council’s goals in ten service areas. The service areas were identified as priorities by the City Council. In the 2011 report, you will see evidence of progress the City has made toward each goal as well as areas in need of improvement. In these challenging financial times, the City is working hard to maintain and improve essential services in cost-efficient and effective ways.
In the past, the City’s performance measures have reported on select service areas. Beginning in 2010, the report was redesigned around the Council goals as they speak to the community’s vision for Kirkland. The new format provides a comprehensive, cohesive and cross-departmental view of the City’s services and programs.
To align the City’s services with our vision statement, the Council established ten service areas, value statements and goals in 2009. The goals help the Council to develop policy strategically, moving Kirkland toward its 2022 vision. The Council reaffirms the goals annually to ensure they continue to speak to the needs of our community.
Performance measures are an important step in the community visioning and planning processes. They help the City acknowledge successes and make resource decisions to address needs of the community that current services may not meet. In tough economic times, measuring progress toward the City Council goals is especially important in helping the City Council to allocate scarce resources where they are most needed.
Page updated: July 2, 2012